End User Support, Support Needs. BTEC National Award ICT Systems Support

Unit 7 End drug exploiter victuals Assignment No.1- Support Needs Q1) Describe the characteristic utilization of an ICT Support Technician. You should look and embarrass examples of how the ICT technician would support users to check stub their needs, and the variety of onslaughtes that organisation succeed to support end users. A fix aim of an ICT Support Technician is to furnish support to users of a energetic network (often within several(prenominal) buildings, depending on the size of the ships phoner). Duties of a typical ICT Support technician would include the following: * Installation and overbear of the bon ton IT network equipment ( packet and hardw be). * To check out simple upgrades and repairs to company computers. * back up with profit User Account heed and creation. * Assist with the safe campaign of computerised equipment. * Provide support ( telephone/online befriend desk/ animal(prenominal) helpdesk) in some(prenominal) software and hardware queries by the users of the company IT equipment. * Possibly promoteing in the readiness needs of users of IT equipment. * Escalation of more entangled faults to the appropriate senior technician or manager. The following page shows a screen print of the online helpdesk used at reading College. In this example, users submit their problems online and the role of the ICT Support technicians is to solve those problems.

Reading College as well uses a telephone helpdesk and a visible helpdesk at which both students and staff may approach the ICT technician on duty to supplicate advice concerning any problems encountered when using the IT equipment Q2) itemization quartet situations where an ICT support technician competency assist a user. Four situations in which an ICT Support technician may assist a user are as follows: 1. A user cannot log in and is authorized that the give-and-take entered is correct. It would be the role of the ICT Support... If you want to get a large essay, order it on our website: Ordercustompaper.com

If you want to get a full essay, visit our page: write my paper